SAHADAN.SHOP CANCELLATION & RETURN POLICY

1. This document contains the cancellation and return conditions regarding the sales made by ZORLU LTD (hereinafter referred to as SAHADAN) over the domain name it owns, sahadan.shop.

2. Buyers are subject to the provisions of the Law on the Protection of the Consumer and the Regulation on Distance Contracts and other applicable laws regarding the sale and delivery of the product they purchased.

3. Products purchased on Sahadan.shop can be canceled and returned or not, depending on their type, within the periods specified in this policy. Cancellation and refund conditions are specified in the following articles.

4. The contract date for this Return Policy is FORCED SOFTWARE LIMITED in accordance with the applicable product or service contract. means the date of purchase of a product or service processed by

5. Cancellation and refund only apply to new purchases, no cancellations and refunds for renewals and upgrades.

6. According to the purchase period, the time periods in which the products can be canceled are as follows:
• Annual Purchases (One year or more contracts):
• Within 15 days from the contract date
• Monthly Purchases (All purchases less than one year old)
• 72 hours from contract date for servers
• For other returnable products, within 48 hours from the contract date

7. Contracts regarding services performed instantly in the electronic environment or intangible goods delivered to the consumer instantly cannot be canceled and the customer cannot request a refund in such contracts. The products in this scope are as follows:
a. Domain names (registration and renewal)
b. All third party licenses
c. SSL and security products
d. Server products (subject to special return conditions)

8. In the case of products and services for which a refund is requested, the price of the services and products provided to the customers as a gift within the scope of the campaign and performed immediately is non-refundable. Returns are made by deducting the cost of gift products from the total product return price.

9. In cases where the domain name transfer cannot be completed for various reasons, a “passcode” is generated, which gives the customer the right to obtain a domain name.

10. Customers can receive refunds as refunds according to the payment method.